Question 1

What is Aurox?

Accepted Answer

Aurox GmbH is an Austrian company that develops precision thermoelectric devices. Currently, we focus on the development of novel wearables and devices that apply thermoelectric cooling and heating to specific areas of the body for lifestyle, health and well being purposes.   We believe in a world where body and skin care are driven by temperature. That is why, following the latest trends, we develop and design innovative, high-quality products for an optimized lifestyle.   Aurox stands for reliability, quality and innovation.

Question 2

How can I get in touch with your team?

Accepted Answer

You can see all our contact details clicking here, visit our LinkedIn page www.linkedin.com/company/auroxtech or send an email directly to office@auroxtech.com

Question 3

How can I buy your products?

Accepted Answer

If you are a brand or distributor interested in trying our products, or you would like to get a unique solution developed, you can contact us directly at office@auroxtech.com

Question 4

Can I get a custom solution designed?

Accepted Answer

Of course! At Aurox we can develop unique and customized solutions. If you are a brand or distributor interested in our technology, don´t hesitate to contact us. You can click here to see all our contact info, or email us directly at office@auroxtech.com

Question 5

Where is Aurox located?

Accepted Answer

We are located in Graz, Austria. You can click here to see our exact location on the map.

Question 6

What is Empore®?

Accepted Answer

Aurox® Empore is a beauty care product for an application on the skin under the eyes. The warm and cold Aurox® Eye Stones are intended to improve the absorption and as a result the effect of the supplied eye cream. For this purpose, temperature contrast is used for natural activation of skin´s blood flow, tightening the skin and reducing the appearance of enlarged pores.   Aurox® Empore is intended for private and commercial use, for example in a beauty salon.

Question 7

When will the Empore® be available?

Accepted Answer

The Empore® is already available for distributors. Currently, we are lookin for strategic distributor partners, so if you are interested in our devices, do not hesitate to contact us.

Question 8

As a distributor, can I buy the Empore® to sell it under my brand?"

Accepted Answer

The Empore® is already available for distributors. Currently, we are lookin for strategic distributor partners, so if you are interested in our devices, do not hesitate to contact us.

Question 9

What warming/cooling technology does the Empore® use?

Accepted Answer

The Aurox products are based on thermoelectric effects generated by Peltier elements. These elements create cooling and warming effects for different use cases such as refreshing, relaxing or increasing performance. The unique Aurox EM’PORE technology has 2 modes (warm and cold) - for a perfect treatment of the eye area.

Question 10

How can I control the temperature on the Empore® stones?

Accepted Answer

The Empore® has two heating/cooling buttons, to set the heating/cooling intensity at low, medium or high. You can refer to the guide enclosed with the device for further details.

Question 11

How is the Empore® powered?

Accepted Answer

1. Connect the charging cable (included) with the charging port on the backside of the “Station” 2. Insert the charging cable into your power adapter. 3. Insert the USB-C cable into your USB-C power adapter. 4. Connect your power adapter to the power outlet.

Question 12

How can I clean the Empore® stones?

Accepted Answer

You should clean the stones after each usage with the provided cloth (should be damp) and dry them before putting them back into the station.

Question 13

Is Aurox® Empore a medical device?

Accepted Answer

Because of its intended use, this is not a medical device. This device is designed for lifestyle and well-being applications, and should never be used for medical applications.

Question 14

What is the Aurox® Headband?

Accepted Answer

It is a wearable that applies precise thermoelectric cooling to the forehead and temples. It can be used location-independently just by a push of a button. The Aurox® Headband is the first device to reduce stress and many other discomforts such as heat or fatigue within seconds. The user gets the freedom to put him/her self into RELAX mode or PERFORM mode, in less than 10 minutes.

Question 15

What is the Aurox® Headband for?

Accepted Answer

It helps people RELAX more effectively, due to its pleasing massaging function and chilling effect of slight warm-cold application (e.g. relief stress, fall asleep easier, fully relax) and PERFORM, because heavy cooling on the forehead and temples refreshes and wakes up (e.g. stay awake, focus at work, prepare for sports, studying or during whatever challenge you want to face).

Question 16

Is the Aurox® Headband available?

Accepted Answer

We are not taking any preorders for the Aurox® Headband at the moment, but if you are a distributor and you are interested in our devices, don't hesitate to contact us.

Question 17

What is the Aurox® App?

Accepted Answer

The Aurox® Headband can be individually controlled with the buttons of the device and/or via the Aurox® App. The smartphone application offers different temperature and massage programs to RELAX (Full relaxation, Powernap, Deep sleep, Stress relief, Meditation etc.) or PERFORM (Wake up!, Concentration, Sports preparation, High-performance, Refresh, etc). Through simple app-updates, new programs and features can be provided without any changes in the hardware.   ​​

Question 18

What technology does the Aurox® Headband use?

Accepted Answer

It uses thermoelectric technology (Peltier effect).

Question 19

When should I use the Aurox® Headband?

Accepted Answer

Anytime you get the feeling you need to take a break, chill, take a power nap or when you need to PERFORM intensely either at work, sports, studying or for any other challenge.

Question 20

How can the Aurox® Headband be charged and how long is the battery life?

Accepted Answer

It can be charged with a USB Type-C cable which will be provided with the Aurox® Headband. The batteries provide energy for up to 3 hours of non-stop use. (Keep in mind: the usual application is approx. 10 minutes)

Question 21

How long does one program of the Aurox® App take?

Accepted Answer

The programs you can choose via the Aurox® App last approx. 10 min.

Question 22

How can I control the temperature on the Aurox® Headband?

Accepted Answer

Users can select their ideal temperature between approx. 16 °C and 36 °C (depending on the environment temperature), just by pushing the right (to increase) or left (to decrease) buttons on the Aurox®Headband.

Question 23

Where can I download the Aurox® App?

Accepted Answer

It can be found in iOS App Store or Google Play Store.

Question 24

Is the Aurox® Headband waterproof?

Accepted Answer

It cannot be used under water. However, it is sweat resistant.

Question 25

What languages are supported on the Aurox® App?

Accepted Answer

German, English, Spanish and Chinese.

Question 26

Is Aurox® Headband a medical device?

Accepted Answer

Because of its intended use, this is not a medical device. This device is designed for sports, lifestyle and well-being applications, and should never be used for medical applications.

Question 27

What is Aurox® Actileg?

Accepted Answer

The Aurox® Actileg is a thermo-electrical device designed for the leg area that uses the Peltier effect to give warming/cooling effects, which reactivates your legs and helps improve blood circulation and overall well-being, among other benefits.

Question 28

What technology is in Aurox® Actileg?

Accepted Answer

Actileg heats and cools using the Peltier effect. By applying an electric current to the Peltier element and precision temperature sensing, Actileg users are able to set exact treatment programs that are right for the individual.

Question 29

How long can I use Aurox® Actileg?

Accepted Answer

Actileg operates at temperatures that are safe for regular use. Use caution when applying temperature of any kind to the body. If discomfort or pain occurs while using, discontinue using Actileg and consult a doctor.

Question 30

How often should I charge Aurox® Actileg?

Accepted Answer

Actileg’s thermoelectric technology requires a consistent power supply. When using cordless battery powered mode, allow 30 minutes between last use and charging. Charging any battery too often can damage the battery.

Question 31

Can Aurox® Actileg be used while powered by the charging cable?

Accepted Answer

Yes. Actileg’s cordless design is intended to be worned comfortably underneath clothing. However, the charging cable is also a great option for powering the device during use.

Question 32

How do I clean my Aurox® Actileg Device?

Accepted Answer

Keep the device away from liquid. Do not use abrasive chemical products on the device. Use the provided cleaning cloth or glasses cleaning wipes to gently wipe down surfaces of the device. Remove the elastic straps from the device and machine wash on a gentle cycle.

Question 33

How do I use Aurox® Actileg for moist heating and cooling?

Accepted Answer

Do not submerge or spray the device with liquid. Actileg is intended to be worn during periods of daily sitting or standing. To experience moist temperature treatment, apply your favorite skin moisturizer to the leg area and allow the moisturizer to be fully absorbed before use.

Question 34

What is the Aurox® Actileg App?

Accepted Answer

The Aurox® Actileg can be individually controlled with the buttons of the device and/or via the Aurox® Actileg App. The smartphone application offers different temperature  programs for healthy sitting, healthy standing, Kneipp Care, and warming-up legs. Through simple app-updates, new programs and features can be provided without any changes in the hardware.

Question 35

How long does one program of the Aurox® Actileg App take?

Accepted Answer

The programs you can choose via the Aurox® Actileg App last between 5 minutes to 25 minutes.

Question 36

How does the Aurox® Actileg work?

Accepted Answer

Place the Aurox® Actileg on the medial lower leg and turn it on.  Download the Aurox® App and connect it to the device via wireless conection Choose a temperature pattern program and enjoy

Question 37

When should I use the Aurox® Actileg?

Accepted Answer

Actileg can be used anytime your legs feel heavy, or you need to stand or sit for long durations of time.

Question 38

When will the Aurox® Actileg be available?

Accepted Answer

If you are a brand or distributor interested in our devices, you can contact us directly at office@auroxtech.com

Question 39

Can Aurox® Actileg be applied to areas other than the legs?

Accepted Answer

Yes. Actileg is designed to be used on the legs, however the device will not harm other areas of the skin if applied.

Question 40

How can I control the temperature of the Aurox® Actileg?

Accepted Answer

Temperatures are set for safe use on skin. The user can choose which temperature cycle works best for them. However, temperature intensity is not adjustable by users in order to ensure safety.

Question 41

Is the Aurox® ActiLeg waterproof?

Accepted Answer

It cannot be used under water. However, it is sweat resistant.

Question 42

Is Aurox® ActiLeg a medical device?

Accepted Answer

Because of its intended use, this is not a medical device. This device is designed for sports, lifestyle and well-being applications, and should never be used for medical applications.

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